VELINTRA — SHIPPING POLICY

Last updated: 25 October 2026

At Velintra, we want your shopping experience to be smooth, convenient and enjoyable. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Website: https://www.velintraonlinestore.co.uk

1. Order Processing Time

Orders are processed during our normal business days, excluding weekends and public holidays.

Please allow [1–3 business days] for your order to be processed and prepared for dispatch.

During busy periods, promotional events or product launches, processing times may be slightly longer. If there is a significant delay, we will endeavour to contact you.

Please note that order processing time is separate from delivery time.

2. Shipping Destinations

Velintra currently offers delivery to [the United Kingdom / selected UK locations].

If we expand our delivery destinations, the available countries and applicable shipping charges will be displayed on our website or at checkout.

Please ensure that your delivery address is correct before completing your purchase.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your order.

The available delivery options and prices may depend on your location, parcel size and selected delivery service.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer.

4. Estimated Delivery Times

Estimated delivery times will be displayed at checkout where available.

Unless otherwise stated, delivery estimates begin after your order has been processed and dispatched.

Delivery may take longer during busy shopping periods, public holidays, severe weather or courier disruptions.

We will make reasonable efforts to ensure that orders arrive within the stated delivery timeframe. Your statutory delivery rights remain unaffected.

5. Order Tracking

Where a tracked delivery service is available, tracking information will be provided by email or through the relevant delivery provider.

Please allow time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us for assistance.

6. Incorrect Delivery Details

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error, contact us as soon as possible. We will try to correct the details before dispatch, but we cannot guarantee that changes will be possible once an order has been processed.

If a parcel is returned to us because of an incorrect address supplied by the customer, we will contact you to discuss the available options. Any additional delivery charges will be handled fairly and in accordance with applicable law.

7. Delayed, Missing or Damaged Parcels

If your order has not arrived within the estimated delivery period, please contact us with your order number.

If your parcel arrives damaged or an item is missing, please contact us as soon as possible and provide photographs where appropriate.

We will investigate the issue with the delivery provider and work with you towards an appropriate resolution.

Our legal responsibilities as the retailer remain unaffected. We will not require you to resolve a delivery dispute solely with the courier.

8. Delivery Responsibility

We are responsible for ensuring that your order is delivered in accordance with applicable consumer law.

Unless you arrange your own independent carrier, the risk of loss or damage generally remains with us until you, or someone you have identified to receive the goods, takes physical possession of them.

If you experience a delivery problem, please contact our customer support team.

9. Packaging

We take care when preparing your lingerie orders and gift boxes.

Products are packaged appropriately to help protect them during transit. Packaging may vary depending on the size and type of order.

Where a gift box or special packaging is included, this will be specified in the relevant product listing.

10. Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will try to accommodate requests before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Your statutory cancellation and refund rights under applicable UK consumer law remain unaffected.

11. Contact Us

For shipping enquiries, delayed orders or delivery issues, please contact:

Velintra Customer Support

Website: https://www.velintraonlinestore.co.uk

Email: velintrauk@outlook.com

Please include your order number so we can assist you more efficiently.

Thank you for choosing Velintra. We appreciate your trust in our brand and look forward to delivering your order.